Junior IT Help Desk Professional needed In hawally

Junior IT Help Desk Professional needed In hawally. We are looking for a motivated Junior IT Help Desk professional to join our school in Kuwait. The chosen candidate will play a crucial role in providing technical support and assistance to our internal users. This is an excellent opportunity for individuals seeking to gain valuable experience in the IT field and advance their careers.

If you are interested, please send your CV/Resume to [email protected].

Responsibilities:

Respond to help desk tickets and provide technical support to internal users.
Troubleshoot hardware and software issues, including desktops, laptops, printers, and peripherals.
Install, configure, and maintain software applications and operating systems.
Set up and maintain user accounts, including password resets and permissions.
Assist with network troubleshooting and connectivity issues.

Collaborate with IT team members to resolve complex technical problems.
Create and maintain documentation of IT processes and procedures.
Stay current with technology trends and advancements in the IT industry.
Preferred Candidate:

Minimum 1-2 years of experience in a similar IT support role.
Strong knowledge of Windows operating systems and Microsoft Office Suite.
Experience troubleshooting hardware and software issues.
Excellent communication and customer service skills.
Ability to work independently and prioritize tasks effectively.

Detail-oriented and able to follow instructions and procedures accurately.
Technical certifications such as CompTIA A+, Microsoft Certified Professional, or Cisco Certified Network Associate are a plus.
Knowledge of basic networking concepts and protocols.
Skills:

Strong problem-solving skills and ability to think critically.
Excellent communication and interpersonal skills.
Ability to work well under pressure and meet tight deadlines.
Knowledge of IT best practices and industry standards.
Ability to learn new technologies quickly and adapt to changing environments.